Frequently Asked Questions
Everything you need to know about your JETS Australia experience, from shipping to sustainable swim care.
How do I find my perfect fit in JETS swimwear?
We recommend consulting our comprehensive Size Guide, which includes measurements for bust, waist, and hips. Many of our styles feature internal support like underwire or removable cups; if you are between sizes, we generally suggest sizing up for extra comfort in our premium compression fabrics.
What is your return policy for online orders?
We offer returns on full-priced items within 30 days of delivery. For hygiene reasons, all swimwear must be returned in its original condition, unworn, unwashed, and with all tags and the hygiene protective strip still in place.
Does JETS Australia ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How should I care for my JETS swimwear to ensure longevity?
To maintain the shape and color of your swimwear, we recommend rinsing it in cold water immediately after use to remove chlorine or salt. Hand wash with a mild detergent and dry in the shade. Avoid rough surfaces and do not tumble dry or iron.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installments through Afterpay and Klarna for eligible customers.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the courier's website so you can monitor your delivery's progress.